Client Testimonials
Our clients say it best. Read about their experiences with the expertise, responsiveness, and top-tier client service that set B. F. Saul apart.
Nick Sposa, Personal Insurance ClientIn a world where client service always seems to be getting more “efficient”, which can be code for “not great”, Erika and her team have moved in the opposite direction. They truly do provide white glove service in a way that is refreshing and surprising. When I first started working with Erika and her team, it was to solve more complicated and involved insurance issues. Once I got used to that level of service, it was hard to go anywhere else.
The process is done in a consulting manner which truly works to problem solve in the best interest of the client (either a very specific type of coverage or lowest cost/best value or both). I have no fear in recommending their team because of the consistent service and knowing they will walk through walls to solve a problem, and if they can’t, it’s either unsolvable or they’ll push the client in the right direction. At worst, they’ve been a very educated second opinion and at best a huge value add in time, money, and peace of mind.
Carl Rosenblatt, Personal Insurance ClientOur experience with B. F. Saul Insurance has been first-rate from start to finish. From the beginning, their team proved to be responsive, helpful, and dedicated to guiding us through the intricacies of insurance options until we discovered a solution perfectly tailored to our needs. We initially sought their services due to the challenge of feeling overburdened by the cost of various insurance policies and the lack of optimal bundled deals. B. F. Saul not only addressed these concerns but also assisted us in securing comprehensive coverage for our home and auto at an affordable price.
What stood out most during this process were the outstanding contributions of Erika Marino and Lori Callahan. Both exhibited remarkable responsiveness, unparalleled support, and a willingness to be available whenever we had questions. They guided us through every step of the process and explained everything to us in an understandable and friendly manner.
We wholeheartedly recommend B. F. Saul to anyone seeking insurance expertise. They really know the insurance business, and will help you find the best deals for you and your specific needs!
Personal Insurance ClientMy experience with the B. F. Saul Insurance team has been excellent. Having a team of experts who take their clients seriously and respond almost immediately to emails or calls has made a significant difference. The client service provided is truly fabulous. I sought their services after dealing with another insurance broker from a large firm that had the worst client service imaginable. The brokers assigned to my account changed frequently, making it impossible to establish a consistent relationship or get timely answers to my questions.
Recently, when I needed information about car insurance options for my son, who is a student without a car but still needed to be insured for a combination of reasons, the B. F. Saul team impressed me with their prompt and detailed responses. They provided thourough guidance on various aspects, some of which I hadn't even considered.
I would absolutely recommend B. F. Saul to others. They offer top-notch client service in an area in which good advice and timely guidance are of the utmost importance.
Suzanne Scheer, Personal Insurance ClientI met Erika Marino about five years ago. She offered to review my property and casualty insurance to make sure my coverage was optimal. Life got busy and I had the task of getting the declaration pages to Erika on my to-do list for years. She kept in contact with me, even though I kept putting off having my coverage reviewed.
Many years later, when I was finally ready to have everything reviewed, Erika was on maternity leave, so Lanie Raphael stepped in, along with Lori Callahan. The coverage I had wasn’t as good as it could be, and Lanie presented several options. I was so pleased with the process and the advice I received. I was able to get better coverage and the prices were competitive. Lori was very helpful in guiding me through the transition to a new insurance carrier, and she has been wonderful about making sure I get everything paid on time.
I would highly recommend B. F. Saul Insurance for property and casualty coverage. In addition to providing the basic information about our new policies, I really appreciated the consultative approach - and the ongoing white glove service is fantastic.
Chevy Chase Trust (a B. F. Saul affiliated company)The analyses that they do, the recommendations that they give, and the strategies that they employ when looking at our clients’ situations are just very thorough and present excellent options.
Business Insurance ClientTo be honest, what sets B. F. Saul Insurance apart is their technical capabilities and understanding the risks specific to our organization. It's their attention to detail.
Personal Insurance ClientThey return all of my phone calls; even if I call at 7 o’clock at night, they call me back.
Personal Insurance ClientI couldn’t be more pleased with my relationship with B. F. Saul Insurance. The personal relationship is wonderful and they were able to develop a customized insurance plan that fit my needs. My mind is at ease knowing they are quarterbacking the game plan.