Robert Capone

As Assistant Vice President, Personal Lines, Robert Capone builds comprehensive personal insurance programs for B. F. Saul Insurance’s private clients, including high-value homes, automobiles, personal umbrella, collections, and watercraft. He brings 12 years of private client experience across underwriting, servicing, account management, and sales, most recently at AssuredPartners/Gallagher. Robert started his career as a controller for a technology services firm before moving into insurance.

Robert begins every account with one question: what is best for the client? He compares each account to a jigsaw puzzle and finds satisfaction in building the coverage package that fits a client’s specific needs. He enjoys meeting new people and sees each introduction as a chance to improve someone’s experience with insurance. He measures his success by doing his best work each day and continuing to learn.

The most important lesson Robert has learned is that great advisors stand on three pillars: trust, reliability, and communication. He believes clients deserve an advisor they can trust, reach when they need him, and count on to explain information clearly. When a client brings a situation he hasn’t encountered before, he tells them so directly and draws on the depth of the B. F. Saul team to address the need promptly.

Looking ahead, Robert sees AI becoming a major part of the personal insurance industry. He and his team follow new tools closely, with the goal of using AI to strengthen the human side of advisory work and the client relationships he values.

Robert earned his Bachelor of Science in Business Administration from the University of Connecticut. He holds the Chartered Private Risk and Insurance Advisor (CPRIA) designation and plans to pursue additional certifications in the coming years.