In this video, B. F. Saul Insurance client Stacy Murchison shares her powerful experience, highlighting how we helped her navigate one of the most challenging moments of her life:
I began working with the team at B. F. Saul Insurance after attending a luncheon where they presented. I was immediately impressed by the personal attention they described giving to their clients, the attention to detail, and the unique relationships they build. That was exactly what I was looking for in an insurance representative, so I decided to switch both my homeowner’s and automobile insurance to B. F. Saul.
Since then, they have gone above and beyond my expectations. They have advocated for me when necessary, made thoughtful suggestions, and held themselves accountable. Through every step, they’ve guided me through a variety of needs I’ve encountered as a client.
B. F. Saul’s support was especially evident during one of the most challenging times in my life. Two and a half years ago, I had a fire in my home, and B. F. Saul was there to guide me through the lengthy process of recovery. Whether it was dealing with the insurance company, managing contractors, or navigating numerous permitting issues, they were by my side. They even scheduled frequent meetings to make sure everything was moving forward at a reasonable pace. I have a busy job, and I leaned heavily on their professionalism, which made all the difference. I couldn’t have asked for more from them.
Before the fire, when my homeowner’s policy came up for renewal, I considered downgrading my coverage to save money. However, my agent wisely advised me to keep my existing “Cadillac-level” insurance. Just a few months later, I had that significant home fire. Thanks to my agent’s recommendation, I was in a great position to handle the loss, and I couldn’t be more grateful to the B. F. Saul team for their sound guidance.
What I appreciated most was how proactive they were. They reached out to me, rather than waiting for me to call, and they always responded quickly when I did reach out. I always felt that my needs were being taken care of.
It’s during difficult times that you really need your insurance agent to step up, and the team at B. F. Saul did just that. I haven’t hesitated to refer them to my closest friends and family. In fact, I feel like I’ve been shouting from the rooftops that if you don’t work with B. F. Saul, you should! They truly care about their clients and come through when it matters most.